You’re living in a new country and trying to understand a new education system? You have questions about how to get by and deal with all the different things you have to do? We are right here to give you whatever information you might need.

Office Hours

Each week we have office hours and you are always invited to come by and talk with us. Whatever the issue is, we will try our best to help. If we can’t help, we will at least try to connect you with the right people. Whatever the issue is: accommodation, residence permit, finding a job, or some issue relating to your study, come to our office, have some coffee or tea and let’s talk about it. Check our office hours.

WhatsApp Community

We have a ASV Broadcast WhatsApp Community where we post information about various events at the University. See Disclaimer

To join any group inside, you’ll need to verify your student status with an ASV team member. In person, please present your Enrollment Certificate (and a photo ID if requested). If verifying remotely, you may share a one-time view photo of these documents via WhatsApp to the community admin or email.

In the ASV Connect group part of this community, you can also ask questions, ask other international students about available accommodation and get help with other issues. Fellow senior international students as well as ASV team members are willing and ready to answer your questions and offer assistance. For questions, please visit us during our office hours or contact an active team member.

Disclaimer on WhatsApp

By joining the community, you consent to the processing of your name and phone number by ASV for community management purposes (Art. 6(1)(a) GDPR) and to the processing of your data by WhatsApp Inc. (Meta) as described in their privacy policy. Your phone number is visible to other community members.

The ASV and community admins are not responsible for the views, opinions, or messages posted by individual members. We do not actively monitor or moderate every message in the group/community. You join the group/community at your own discretion. Criticism of ASV, and defamation is not allowed in this community and its sub-group. If you have feedback, kindly contact the ASV members or the team directly.

You have the right to access, rectify, or erase your data. Contact us at vorstand@asv.upb.de for any data protection questions, or write to community admin directly on WhatsApp.